Description

3.2 Stop, Look & Listen: Nonverbal Communication and Active Listening

Work File

After reading and viewing the course resources, answer Part 1, Part 2 and Part 3.

Part 1:  Nonverbal Communication
Try This: Research what one hand, head or body gesture means in a different country. (You may ask people from other countries/and or conduct your own web search or library search for answers). Some suggested countries/cultures to research might be: Italy, Japan, China, Greece, and the Middle East. (10 points)

1. Explain nonverbal communication and the importance it plays in communication with others. (12 Points)
2. Explain the type of nonverbal communication or body language you believe you use that prevents you from communicating effectively. Include an example. (12 Points)
3. Discuss the type of nonverbal communication or body language you believe you use that helps you communicate more effectively. Include an example. (12 Points).
4. List the five nonverbal communication and body language you believe to be most important. (10 points)

Review the tips for reading body language and nonverbal communication, and answer in complete sentences.

1. Explain which two nonverbal signals you think are the hardest to recognize when someone is communicating with you. (10 points)
2. Explain which two nonverbal signals you think are the easiest to recognize when someone is communicating with you. (10 points)

Part 3: Active Listening

Review the video and answer the questions completely. Provide your answers in complete sentences using proper spelling and grammar. (24 points)

1. What are the three words the speaker uses as a cue to remind her to actively listen and why does she explain they are important?
2. What are the two active listening phrases the speaker uses to clarify she understands what the other person was saying?
3. Describe the speaker’s nonverbal communication that shows how she is actively listening.
4. Discuss the challenge the speakers initially faced and what does she challenge you to do when someone is talking to you?