Discussion: I Regret to Inform You …
You need to set a tone at the top that inspires trust – and encourages open and honest 2-way communication. So you hear the brutal facts, and you listen to the good news and the bad news – so that, in the spirit of continuous improvement, you can make changes.
The bad or negative news message can take either an indirect or direct approach to the information that must be delivered. An indirect approach may offer insight and explanation, providing context for the bad news. A direct approach often states the negative news clearly and discusses the potential or anticipated impact. Each approach to this common written work product offers advantages and disadvantages.
Imagine you are a manager and you have to deliver bad news such as:
- Downsizing at the company, including layoffs
- Loss of an important client
- A decrease or elimination of a job benefit (education, parking, travel)
- An unfavorable regulation, fine for poor results on an inspection, or significant shift in sales due to competition that has negatively impacted the business or company
- A similar bad news message from your experience
To prepare for this Discussion:
- Review the required resources.
- Identify your bad news scenario.
- Identify a direct or indirect approach to deliver your message.
By Day 4
Post by Day 4 a response that addresses the following:
- Create a message that others may view negatively, using a direct or indirect approach, for one of the scenarios provided.
- Consider the order of the elements of your message, word choice, tone, and presentation.
Refer to the Week 2 Discussion Rubric for specific grading elements and criteria. Your Instructor will use this grading rubric to assess your work.
Read some of your colleagues’ postings.
By Day 7
Respond to at least one of your colleagues’ postings in one or more of the following ways:
- How would you interpret the message as an employee?
- How would you interpret the message as a manager?
- Offer and support a new approach, word choice, or order within the message.
Return to this Discussion in a few days to read the responses to your initial posting. Note what you have learned or any insights you have gained as a result of the comments your colleagues made.
Note: Support your postings and responses with specific references to the Learning Resources and any additional sources you identify, using both in-text citations and references. It is strongly recommended that you include proper APA format and citations.
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