Read the Case Study entitled, “ Wells Fargo: The Stage Coach Went Out of Control” on pages 361 – 367 in the textbook. Then, answer all three questions at the end of the case on page 366.
- How did Wells Fargo’s focus on short-term gains violate the duties they owed to consumers, regulators, and employees?
- Describe how the Wells Fargo scandal demonstrates that organizational leaders must not only establish goals but ensure that those goals are being acted upon appropriately.
- Why are ethical values useless unless they are continually reinforced within the company?