Module 7 Information
This module introduces you to the corner stone of Strategic Human Resource Management (SHRM) which is Human Resource Development (HRD). In essence HRD is a business-led approach to developing people within a strategic framework. The HRD is mostly concerned with the provision of learning, development and training opportunities that in turn are considered to be an investment into and improvement of the individual, team and organizational performance.
The module is generally divided into two important parts: firstly, a traditional view of HRD development seen through the prism of organizational learning, and secondly a strategic view of HRD presented by means of Strategic Human Resource Development (SHRD) and Management Development (MD). These two parts are then united under one umbrella of formulation and implementation of learning and development strategies.
Through the module you will be shown how HRD is connected to SHRM, and how strategy is being influences by activities such as individual development, self-development, choices of organisational learning, and variety of tools that can be used by HR professionals in order to achieve increased performance.
See instructions for Assignment 7 which is due on the 8th of December at 23:55
Literature of this theme:
Module 7 slides for this theme include:
-Strategic learning and development
-How people learn
-The process of learning and development
-Leadership and management development
-The role of the learning and development function
Armstrong (2017) Part VII, pp. 319-387
Article: Stevens, P. (1996). What works and what does not in career development programmes. Career Development International, 1(1), 11-18.
Exercise Hotel X
The purpose of this exercise is to give you practice in developing a training program for the job of a hotel manager for a major luxury hotel chain Hotel X.
You should be fully acquainted with the material in this Module and should read the following description of hotel manager’s duties:
A hotel manager is responsible for the day-to-day management of a hotel and its staff. Hotel managers have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (concierge, reception, reservations), housekeeping and food and beverage operations. Managers often have a specific remit (guest services, marketing, accounting) and make up a general management team. While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations. The hotel manager must deal courteously and expeditiously with the customer and be able to quickly find quick arrangements in order to provide the customer with the special service that fits his or her needs. Special desires must be met quickly, so that the customer is not kept waiting, and so that the reservations and service operations group maintains its efficiency standards. Business and people management are equally important elements (Prospects, 2011).
You may assume that the luxury hotel chain just hired 10 new hotel managers, and that you must create a 3-day training programme.
Hotel managers obviously need numerous skills to perform their jobs. This major hotel chain has asked you to quickly develop the outline of a training program for its new resort managers. You may want to start by listing the job’s main duties. In any case, please produce the requested outline, making sure to be very specific about what you want to teach the new managers, and what methods and aids you suggest using to train them.
This module presents a list of eight forums, divided due to alphabetical order. Please, submit your paper to the forum which corresponds to the first letter of your last name. You submit by opening the specific forum, choose write a reply and then paste your text into the window. When you are done, press Post a reply.
The deadline for submitting your training programme is December 6th 23:55
There is no word limit in this assignment but please do be reasonable and write concise. Please state your full name and word count in the header upon submission.
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